Refund & Returns Policy
At Eventpro Enterprises, customer satisfaction is very important to us. We are committed to providing high-quality customized gifts, premium gifting products, event-related services, and professional support for every order and booking. This Refund & Returns Policy explains the terms related to returns, replacements, cancellations, and refunds for products and services purchased from Eventpro Enterprises. Please read this policy carefully before placing an order or confirming any service booking.
1. Return Eligibility
Customers may request a return for eligible non-customized products within 7 days of successful delivery. To qualify for a return, the product must be unused, undamaged, and in its original condition. Original packaging, tags, labels, accessories, invoices, gift boxes, and all included materials must be intact.
A valid order ID, invoice, or proof of purchase is required for all return requests. The product must not show signs of damage, alteration, wear, misuse, stains, breakage, scratches, or improper handling. Return eligibility may vary depending on the product type, customization status, offer conditions, and product page details.
2. Customized & Personalized Products
Most products sold by Eventpro Enterprises are customized or personalized as per customer requirements. These may include personalized mugs, photo frames, photo gifts, name cushions, acrylic plaques, wooden gifts, LED photo frames, engraved products, printed products, wedding gifts, corporate gifts, festival gifts, hampers, return gifts, invitation boxes, and made-to-order items.
Customized and personalized products are generally not eligible for return, refund, or exchange because they are specially created for the customer using names, photos, dates, logos, initials, messages, quotes, artwork, or other personal details.
However, if the product is received damaged, defective, or incorrect due to an error from Eventpro Enterprises, customers may request a replacement, correction, store credit, or refund after proper verification.
3. Non-Returnable Items
The following products and services are generally not eligible for return, refund, or exchange:
Customized, personalized, printed, engraved, or made-to-order products.
Photo gifts, acrylic gifts, wooden gifts, LED frames, name plaques, and customized hampers.
Bulk orders, corporate gift orders, wedding return gifts, event-specific products, and festive gifting orders.
Products marked as “Non-Returnable,” “Final Sale,” or “Made to Order.”
Products damaged due to customer misuse, negligence, improper handling, incorrect storage, or accidental damage.
Gift cards, promotional vouchers, digital products, design files, or downloadable materials.
Perishable items, sweets, food hampers, dry fruit packs, or festival hampers where applicable, unless received damaged or incorrect.
Event services, consultancy fees, planning charges, booking advances, vendor coordination charges, and service-related fees once work has started.
4. Return Process
To initiate a return or replacement request, customers must contact our customer support team through the official website or support channel. Customers must provide the order ID, invoice details, product name, reason for return, and clear photographs or videos of the product and packaging.
For damaged, defective, or incorrect products, customers may be required to share an unboxing video, product photos, packaging images, and delivery details for verification. Our team will review the request and confirm whether the product qualifies for return, replacement, correction, refund, or store credit.
Eventpro Enterprises reserves the right to approve or reject any return request based on product condition, customization status, supporting proof, and policy compliance.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, missing, or incorrect product, you must notify Eventpro Enterprises within 48 hours of delivery. Requests raised after this period may not be accepted.
To help us verify the issue, customers may need to provide product photographs, packaging images, invoice details, and an unboxing video where applicable. After successful verification, Eventpro Enterprises may offer a replacement, correction, exchange, refund, or store credit depending on the situation and product availability.
Minor color differences, slight design variations, small size differences, screen display differences, handmade finishing variations, or material texture differences will not be treated as defects unless they significantly affect the product’s usability or agreed customization.
6. Refund Policy
Once a return or refund request is approved, the refund will be processed through the original payment method, bank transfer, UPI, or store credit, depending on the payment mode and case situation.
Estimated refund timelines:
Online payments including UPI, debit card, credit card, net banking, or wallet payments: 5–10 business days after approval.
Store credit or wallet credit: 24–48 hours after approval.
Bank transfer refunds: Timeline may vary depending on customer details and bank processing.
Refund processing times may vary due to banks, payment gateways, financial institutions, weekends, public holidays, or technical delays. Eventpro Enterprises is not responsible for delays caused by payment providers or banks after the refund has been initiated from our side.
7. Exchange & Replacement Policy
Eligible products may be exchanged or replaced only in cases where the product is damaged, defective, incorrect, or different from the confirmed order due to an error from Eventpro Enterprises.
For customized products, we may provide correction or replacement if there is a verified production mistake from our side. However, if incorrect names, dates, spellings, photos, logos, messages, or design instructions were provided by the customer, Eventpro Enterprises will not be responsible for free replacement or refund.
All exchanges and replacements are subject to product availability, material availability, production feasibility, and verification approval.
8. Cancellation Policy for Product Orders
Customers may cancel an order before it has been processed, customized, printed, engraved, packed, or shipped. Once a customized order enters production, cancellation may not be possible.
For standard non-customized products, cancellation requests may be accepted before dispatch. If the order has already been shipped, cancellation may not be accepted, and the customer may need to follow the return process after delivery, if the product is eligible.
Eventpro Enterprises reserves the right to cancel orders due to payment failure, pricing error, product unavailability, incomplete customization details, suspicious transactions, incorrect customer information, or policy violations.
9. Cancellation Policy for Event Services
For event management, consultancy, planning, decoration, vendor coordination, photography, hospitality, or other event-related services, cancellation terms may vary depending on the scope of work, event date, vendor bookings, material procurement, planning progress, and advance payments.
Booking amounts, consultation charges, vendor advances, planning fees, design fees, and service charges may be non-refundable once work has started or third-party commitments have been made. Any refund, partial refund, credit adjustment, or rescheduling option will be considered case by case based on the confirmed quotation, invoice, agreement, or written communication.
10. Shipping Charges
Shipping charges, packaging charges, handling fees, convenience fees, payment gateway charges, or other service charges may not be refundable unless the return is due to a wrong product, damaged product, missing item, defective product, or fulfillment error from Eventpro Enterprises.
In approved cases, return shipping may be arranged by Eventpro Enterprises or instructions may be provided to the customer. If the customer ships the product without approval, return shipping costs may not be reimbursed.
11. Bulk Orders & Corporate Orders
Bulk gifting orders, corporate gift orders, wedding return gift orders, festival hampers, event-specific gifts, and customized quantity orders are generally non-returnable and non-refundable once confirmed.
Customers are advised to carefully review product details, artwork, logo placement, spelling, quantity, delivery timeline, and customization specifications before confirming bulk orders. Sample approvals, digital previews, or written confirmations may be used where applicable.
12. Fraudulent or Excessive Returns
To maintain a fair and secure shopping environment, Eventpro Enterprises reserves the right to reject suspicious return requests, limit return privileges, cancel orders, hold refunds, or suspend customer accounts involved in fraudulent claims, misuse of return policies, false damage complaints, chargeback fraud, excessive return behavior, or policy abuse.
13. Policy Updates
Eventpro Enterprises reserves the right to update, modify, revise, or replace this Refund & Returns Policy at any time without prior notice. Updated versions will be published on this page and will become effective immediately upon posting.
Customers are advised to review this policy periodically before placing orders or booking services.
14. Contact Support
For assistance regarding returns, refunds, replacements, cancellations, customized product issues, damaged products, or event service cancellation queries, customers may contact Eventpro Enterprises through the official support section available on our website.
Our team will make reasonable efforts to review and resolve all customer concerns in a timely, fair, and professional manner.
Last Updated: June 2026