Privacy & Cookies Policy

At Eventpro Enterprises, we respect your privacy and are committed to protecting your personal information. This Privacy & Cookies Policy explains how we collect, use, store, process, share, and safeguard your information when you access our website, use our services, place customized gift orders, make event-related inquiries, book event management services, or interact with our online and offline business channels.

By using our website, products, customized gifting services, event planning solutions, or customer support channels, you agree to the terms of this Privacy & Cookies Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with Eventpro Enterprises. This may include personal information such as your name, email address, phone number, billing address, shipping address, event location, delivery location, and other contact details.

For customized gift orders, we may collect personalization details such as names, initials, dates, photos, logos, quotes, messages, artwork, design preferences, event themes, product choices, and other customization instructions provided by you.

For event management or event consultancy services, we may collect information related to the event type, event date, venue details, guest count, budget range, service requirements, theme preferences, vendor preferences, and communication records.

We may also collect payment and transaction details related to orders, bookings, invoices, refunds, or service payments made through our platform or approved payment methods.

In addition, we may collect technical information such as device type, browser type, operating system, IP address, location data based on device or browser settings, website usage data, browsing behavior, pages visited, referral sources, and interaction data.

2. How We Use Your Information

Eventpro Enterprises uses the collected information to process and fulfill customized gift orders, deliver products, manage event inquiries, prepare quotations, provide event planning support, confirm bookings, offer customer service, and respond to your questions or requests.

We may use your details to personalize your experience, recommend suitable products or services, prepare customized designs, process personalization requests, manage bulk gifting orders, and improve our product and service offerings.

Your information may also be used to send order confirmations, payment updates, shipping details, delivery notifications, event service updates, quotation details, booking confirmations, promotional offers, festive campaigns, product launch updates, and important service-related communications.

We may use technical and usage information to improve website functionality, website speed, product display, customer experience, marketing performance, security systems, analytics, and overall service quality.

We may also use your information to detect, prevent, and investigate fraud, unauthorized transactions, misuse of our website, security threats, policy violations, and illegal activities. Where required, we may process your information to comply with applicable legal, tax, regulatory, accounting, or compliance obligations.

3. Customized Content and Personalization Data

For customized gift products, customers may provide photos, names, logos, messages, dates, initials, quotes, or other design content. This information is used only for creating and processing the customized products or services requested by the customer.

By submitting such content, you confirm that you have the necessary rights, permissions, and consent to use and share the content with Eventpro Enterprises for customization purposes. We are not responsible for disputes, copyright issues, privacy claims, or trademark objections arising from customer-submitted content.

Eventpro Enterprises reserves the right to refuse customization requests containing offensive, unlawful, misleading, defamatory, abusive, obscene, hateful, sensitive, or inappropriate content.

4. Payment Security

All online payments are processed through secure and trusted payment gateway providers or approved payment methods. Eventpro Enterprises does not store complete debit card, credit card, net banking, UPI, wallet, or banking credentials on its servers.

Payment-related information is handled by authorized payment partners using industry-standard security practices. While we take reasonable precautions to ensure safe transactions, customers are also advised to use secure networks and avoid sharing payment credentials with unauthorized persons.

5. Cookies Policy

Our website may use cookies, pixels, tags, scripts, and similar tracking technologies to improve website performance, enhance user experience, and understand how visitors interact with our platform.

Cookies help us remember user preferences, maintain login sessions, improve website navigation, analyze website traffic, measure user interactions, understand customer interests, personalize product recommendations, and improve marketing campaigns.

Cookies may also help us display relevant offers, customized gifting suggestions, event service recommendations, promotional banners, and advertisements based on browsing behavior and user interest.

Users may choose to disable or manage cookies through their browser settings. However, disabling cookies may affect certain website features, page performance, saved preferences, login sessions, and overall user experience.

6. Sharing of Information

Eventpro Enterprises does not sell, trade, or rent personal information to third parties for commercial purposes. However, we may share necessary information with trusted partners and service providers only when required to operate our business and serve customers.

Information may be shared with courier and logistics partners for product delivery, payment gateway providers for transaction processing, technology and hosting providers for website operation, cloud and data storage providers, analytics tools, marketing and customer engagement partners, printing and production vendors, packaging partners, and event-related vendors where required.

For event services, limited information may be shared with decorators, photographers, venue partners, hospitality teams, artists, sound and lighting providers, transport providers, or other service partners involved in fulfilling the customer’s event requirements.

We may also share information with government authorities, law enforcement agencies, courts, regulators, or legal advisors when required by law, legal process, investigation, dispute resolution, or regulatory compliance.

7. Data Protection & Security

We implement reasonable administrative, technical, and physical security measures to protect user information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

We take steps to protect customer data, order information, event details, communication records, payment-related references, and customization files. However, no internet-based platform, digital transmission, or electronic storage system can guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials, order details, payment information, and communication records. If you believe your account or information has been misused, you should contact us immediately through our official support channels.

8. User Rights

Subject to applicable laws and business requirements, users may have the right to access, review, update, correct, or request deletion of their personal information.

Users may also request withdrawal of consent for certain data processing activities, opt out of promotional emails or marketing messages, request clarification regarding data usage, or contact us for privacy-related concerns.

Please note that certain information may need to be retained for legal, tax, accounting, fraud prevention, dispute resolution, order history, delivery records, warranty, refund, or operational purposes.

9. Third-Party Services

Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, advertising tools, embedded content, or external services. These third-party platforms operate independently and may have their own privacy policies, cookie practices, terms, and security measures.

Eventpro Enterprises is not responsible for the privacy practices, content, security, policies, pricing, services, or operations of any third-party websites or platforms. Users are advised to review the privacy policies of third-party services before sharing any personal information.

10. Children’s Privacy

Our website and services are generally intended for users who are at least 13 years of age. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If we become aware that personal information has been collected from a child without proper consent, we will take reasonable steps to delete or restrict such information, subject to legal and operational requirements.

11. Data Retention

Eventpro Enterprises retains personal information only for as long as necessary to fulfill the purpose for which it was collected, including order processing, product delivery, event management, customer support, accounting, legal compliance, tax records, dispute resolution, fraud prevention, and business operations.

Customization files such as photos, logos, names, designs, and artwork may be retained for a limited period for order completion, reorders, quality checks, customer support, or record purposes. Information that is no longer required may be securely deleted, anonymized, or archived in accordance with our internal practices.

12. Marketing Communications

With your consent or based on your interaction with our business, we may send promotional messages, festive offers, customized gifting updates, event service offers, new product launches, discounts, newsletters, or marketing communications through email, SMS, WhatsApp, phone calls, or other available communication channels.

Users may opt out of promotional communications at any time by following the unsubscribe option where available or by contacting our customer support team. However, service-related communications such as order updates, payment confirmations, delivery details, booking information, and support responses may still be sent when required.

13. Policy Updates

Eventpro Enterprises reserves the right to modify, revise, update, or replace this Privacy & Cookies Policy at any time without prior notice. Updated versions will be published on this page, and the “Last Updated” date may be revised accordingly.

Your continued use of our website, products, customized gifting services, event services, or support channels after policy updates constitutes acceptance of the revised Privacy & Cookies Policy.

14. Contact Us

If you have any questions, concerns, requests, complaints, or feedback regarding this Privacy & Cookies Policy or the handling of your personal information, please contact Eventpro Enterprises through the official customer support channels available on our website.

Last Updated: June 2026