Shipping Policy

At Eventpro Enterprises, we are committed to delivering customized gifts, premium gifting products, hampers, and event-related items safely, efficiently, and with proper care. We understand that gifting products are often connected with special occasions, celebrations, events, and important dates. Therefore, we make reasonable efforts to process, pack, dispatch, and deliver every order in a professional and timely manner. Please read this Shipping Policy carefully to understand our shipping procedures, delivery timelines, and related terms.

1. Order Processing

All orders are processed after successful payment authorization, order confirmation, and verification of customization details where applicable. For customized products, processing begins only after the customer provides complete and correct details such as names, photos, logos, dates, messages, initials, artwork, design preferences, and other personalization instructions.

Standard non-customized orders are typically processed within 1–3 business days. Customized, personalized, engraved, printed, handmade, bulk, corporate, wedding, festival, and event-specific orders may require additional processing time depending on product type, quantity, design approval, material availability, and production requirements.

Processing times exclude weekends, public holidays, courier holidays, and unforeseen operational disruptions. Customers may receive order confirmation, design confirmation, dispatch updates, and shipping notifications through email, SMS, WhatsApp, phone call, or other available communication channels.

During peak seasons, festivals, wedding periods, promotional campaigns, bulk order periods, or sale events, order processing may require additional time.

2. Customized Product Processing

Eventpro Enterprises offers various personalized products such as photo gifts, acrylic gifts, wooden gifts, mugs, cushions, diaries, bottles, keychains, frames, LED lamps, plaques, corporate gifts, wedding return gifts, hampers, and festival gifts. These products may require printing, engraving, design preparation, quality checking, and special packaging.

Customers are responsible for submitting accurate customization details. Any delay in providing required details, approving artwork, responding to confirmation messages, or correcting design information may delay production and shipping.

Once customization work has started, the order may not be eligible for cancellation or modification.

3. Shipping Coverage

Eventpro Enterprises ships products across serviceable locations within India through trusted courier and logistics partners. Shipping availability depends on delivery location, courier partner network coverage, product size, product category, order quantity, packaging requirements, and operational feasibility.

For certain bulk orders, corporate gifts, wedding gifting orders, large hampers, fragile items, or event-related deliveries, special shipping arrangements may be required. In such cases, delivery timelines and charges may be communicated separately.

We reserve the right to refuse, hold, or cancel orders for locations where delivery is not operationally feasible, legally permitted, or safely manageable.

4. Estimated Delivery Time

Estimated delivery timelines may vary depending on product type, customization requirement, dispatch location, courier serviceability, and delivery address.

General estimated timelines after dispatch are:

Metro Cities: 2–5 business days
Tier 2 & Tier 3 Cities: 4–8 business days
Remote & Rural Locations: 5–12 business days
Bulk / Corporate / Wedding Orders: Timeline may vary based on quantity, production time, packaging, and logistics planning

Customized products may take additional time before dispatch due to design, printing, engraving, finishing, and quality checks.

These delivery timelines are estimates only and may be affected by weather conditions, public holidays, transportation issues, courier delays, natural disasters, government restrictions, strikes, incorrect addresses, customer unavailability, or other circumstances beyond our control.

Eventpro Enterprises does not guarantee delivery within a specific timeframe unless explicitly confirmed in writing.

5. Shipping Charges

Shipping charges, packaging charges, handling fees, or special delivery charges, if applicable, will be displayed during checkout or communicated before order confirmation.

We may offer free shipping, promotional shipping discounts, festive delivery offers, or special shipping benefits on selected products, order values, or campaigns. Such offers may be changed, withdrawn, or limited at any time without prior notice.

For bulk orders, fragile items, large hampers, premium packaging, urgent delivery, same-city delivery, special event delivery, or remote locations, additional shipping charges may apply.

6. Order Tracking

Once an order has been dispatched, customers may receive shipment tracking details through email, SMS, WhatsApp, or other communication channels. Customers can track their shipment using the courier tracking link or by contacting our customer support team.

Tracking information may take up to 24 hours to become active after dispatch. In some cases, tracking updates may be delayed due to courier system updates, logistics movement, or network issues.

7. Delayed or Failed Deliveries

While Eventpro Enterprises works with logistics partners to ensure timely delivery, delays may occasionally occur due to factors beyond our control.

Delivery failures may happen due to incorrect or incomplete delivery addresses, recipient unavailability, refusal to accept delivery, restricted access locations, wrong contact number, courier service limitations, multiple failed delivery attempts, or local delivery restrictions.

If an order is returned to us due to customer-related delivery failure, re-shipping charges may apply. Eventpro Enterprises shall not be responsible for delays caused by incorrect customer information or customer unavailability.

8. Damaged, Tampered, or Missing Packages

Customers are advised to inspect the package at the time of delivery. If the package appears damaged, opened, tampered with, incomplete, or suspicious, customers should document the issue with clear photographs or videos and contact our support team immediately.

For severely damaged or visibly tampered packages, customers should refuse delivery whenever possible and inform us promptly.

Claims related to shipping damage, missing items, or tampered packages must be reported within 48 hours of delivery. Supporting evidence such as product photos, packaging images, unboxing videos, order details, and courier details may be required for verification.

9. Fragile & Premium Products

Some Eventpro Enterprises products, such as acrylic plaques, glass items, photo frames, LED lamps, wooden frames, gift hampers, candles, jars, and premium packaging items, may be fragile or delicate. We make reasonable efforts to pack such items securely using suitable packaging materials.

However, customers are requested to handle delivered products carefully after receipt. Eventpro Enterprises will not be responsible for damage caused after successful delivery due to mishandling, improper storage, accidental breakage, or misuse by the customer.

10. Bulk, Corporate & Event Orders

Bulk orders, corporate gifting orders, wedding return gifts, festival hampers, and event-specific deliveries may require separate shipping planning. Delivery timelines for such orders depend on production quantity, customization complexity, packaging requirements, destination locations, and courier availability.

For large orders, partial shipment or multiple shipments may be used. Customers are advised to place bulk or event-related orders well in advance to avoid last-minute delivery issues.

Urgent delivery requests may be accepted only if operationally feasible and may involve additional charges.

11. Shipping Restrictions

Certain products may be restricted from shipping due to size, weight, material, fragility, legal regulations, courier limitations, import/export rules, hazardous material rules, or destination restrictions.

Eventpro Enterprises reserves the right to restrict, cancel, modify, or refuse shipments where delivery is not safe, legal, feasible, or commercially practical.

12. Force Majeure

Eventpro Enterprises shall not be held responsible for shipping delays, delivery failures, service interruptions, or logistics issues caused by events beyond reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, government actions, strikes, transport disruptions, courier breakdowns, cyber incidents, war, civil unrest, power failures, or other unforeseen circumstances.

13. Changes to Shipping Policy

Eventpro Enterprises reserves the right to modify, amend, update, or replace this Shipping Policy at any time without prior notice. Updated versions will be published on this page and will become effective immediately upon posting.

Customers are advised to review this policy periodically before placing orders.

14. Contact Support

For shipping-related questions, delivery concerns, tracking assistance, damaged package claims, bulk delivery support, or logistics inquiries, customers may contact Eventpro Enterprises through the official customer support section available on our website.

Our support team will make reasonable efforts to assist customers and resolve shipping-related issues in a timely and professional manner.

Last Updated: June 2026